Cancellation

Refund PolicyRefunds may not be processed after the purchase of timed tickets (such as Burj Khalifa Timed Tickets, Train Tickets, etc.) and visa charges along with airline tickets. All the refunds of any transaction’s amount against any purchase through this website would be refunded to the original mode of payment. For other activities the below table would be used: * Refunds processed at any time will bear a service charge of AED 10 per transaction. * Cancellations made seven calendar days prior to the tour date Refund: 95% of booking amount * Cancellations made 5 - 7 days prior to the tour date: Refund: 80% of the booking amount * Cancellations made 96 hours prior to the tour date: Refund: 0% of the booking amount

Inclusions Unless specified otherwise, the prices quoted on the website are charged on a per person basis and do not include tips, passport / visa charges, travel insurance, food and beverages, accommodation, room service charges, and laundry. We do our best to update our website as soon as possible, but the rates published will be subject to change without prior notice due to unforeseen circumstances or circumstances out of our control which may include changes in government regulations, airfare fluctuations, or changes in transportation rates.

Liability You understand and accept the potential risks and hazards that can be involved in certain of the Activities. You take responsibility for ensuring that you are mentally and physically capable of participating in the particular Activity. Where we offer Activities provided by third parties, or issue you with a voucher entitling you to a ticket for an event, we act only as an agent for the operator of the activity concerned or the organizers of that event. The terms and conditions of the operator of the Activity or organizer of the event will apply to you and any refund will be subject to those terms and conditions. To the maximum extent permitted by law, we accept no responsibility for any damage, loss, accident, sickness, injury or death that you or anyone else may suffer or incur arising out of the Activities opted for. All personal effects are at your sole risk at all times during the Activity.

Privacy:Your privacy is of utmost importance to us and we shall not misuse any data provided to us. For a better insight on how we manage your privacy please view our privacy policy.

Disputes:In case of any disputes the law applicable would be based on the UAE Governing Law, The Website Policies and Terms & Conditions would be changed or updated occasionally to meet the requirements and standards. Therefore the Customers must be notified about these changes as well as the Payment Gateway Provider / Emirates NBD Bankx(x) x(x)